V Klik Technologies Pvt. Ltd. ("V Klik", "we", "our", "us") operates a digital platform accessible via https://vklik.com and its mobile application ("Platform").

V Klik is a short-form content marketplace that enables users to:

• Hire reel editors online
• Book reel shooters based on location
• Discover influencers for online or on-site collaborations

This Privacy Policy explains how we collect, use, store, share, and protect personal data in accordance with Indian law.

By using V Klik, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.

This policy complies with:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• IT (Reasonable Security Practices) Rules, 2011

V Klik does not knowingly target users outside India. Users accessing from outside India do so at their own risk.

A. Customer Data

• Name (full legal name)
• Mobile number (OTP verified for account security)
• Email ID (for communications and account recovery)
• Location/address for bookings (GPS coordinates or manual entry)
• Booking details (date, time, service type, duration)
• Chat messages within the Platform (for service coordination)
• Payment transaction references (handled via secure payment gateways)

B. Reel Shooter / Reel Editor Data

• Name & profile details (professional bio, experience)
• Mobile number & email (for booking confirmations)
• Aadhaar-based KYC (for verification only - not stored permanently)
• Portfolio videos uploaded by the user (service samples)
• Equipment details (camera, mobile, gimbal, mic, etc.)
• Availability schedule (working hours, location preferences)
• Location (service area coverage)

C. Influencer Data

• Public profile information (display name, bio)
• Social media handles (Instagram, YouTube, etc.)
• Location & niche category (fashion, tech, food, etc.)
• Portfolio links (external websites or social profiles)

D. Technical Data

• IP address (for security and fraud prevention)
• Device information (browser type, OS, device model)
• App usage logs (feature usage, error reports)
• Cookies (for basic functionality and preferences)

We use personal data solely for the following purposes:

• Create and manage user accounts
• Enable bookings and communication between parties
• Verify identity and prevent fraud
• Ensure marketplace safety and trust
• Process payments securely
• Provide customer support and dispute resolution
• Comply with legal obligations under Indian law

We do not sell, trade, or rent personal data to third parties for marketing purposes.

By signing up on V Klik, users provide explicit consent via:

• OTP verification (for account security)
• Checkbox acceptance of Privacy Policy and Terms of Service

Users may withdraw consent by deleting their account, subject to legal retention requirements for dispute resolution and regulatory compliance.

We implement industry-standard security measures including:

• End-to-end encryption for data in transit and at rest
• Secure cloud servers with SOC 2 compliance
• Restricted internal access with role-based permissions
• OTP-based authentication for account access
• Regular security audits and penetration testing

Important: While we follow reasonable security practices, no online system is 100% secure. Users should also take personal precautions.

To prevent fraud, ensure compliance, and maintain platform integrity:

• Chat conversations may be automatically monitored for prohibited content
• Sharing phone numbers, emails, or external links before booking is strictly prohibited
• Violations may lead to immediate account suspension or permanent termination
• All monitoring is conducted in accordance with DPDP Act guidelines

We share personal data only in the following limited circumstances:

• With certified payment gateways for transaction processing
• With third-party verification service providers (KYC, background checks)
• When required by Indian law enforcement or regulatory authorities
• With legal counsel for dispute resolution

We do not share personal data with advertisers, marketing companies, or social media platforms.

V Klik acts solely as a digital facilitator and marketplace platform. We:

• Do not supervise, monitor, or participate in on-site shoots or meetings
• Do not control or influence user behavior during physical interactions
• Are not responsible for on-site disputes, injuries, accidents, or misconduct
• Do not provide insurance coverage for on-site activities

Users are strongly advised to exercise personal judgment, verify identities, and ensure their own safety during on-site engagements.

Our data retention policy:

• Active account data is retained as long as the account remains active
• Data necessary for dispute resolution is retained for 3 years after account closure
• Payment records are retained for 7 years for tax and regulatory compliance
• KYC data is retained only as required by law (typically 5 years)
• Chat logs are retained for 2 years for fraud prevention and dispute resolution

V Klik is intended for users who are 18 years of age and older. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Under the Digital Personal Data Protection Act, 2023, users have the following rights:

• Right to Access: Request information about what personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of personal data (subject to legal requirements)
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Data Portability: Request transfer of data in a structured format
• Right to Object: Object to certain types of data processing

To exercise these rights, please contact us at info@vklik.com with your request. We will respond within 30 days as required by law.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users via email or in-app notifications
• Provide a summary of key changes

Continued use of V Klik after policy updates constitutes acceptance of the revised terms.

This Privacy Policy shall be governed by and construed in accordance with the laws of India, particularly:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Indian Contract Act, 1872

Jurisdiction: Exclusive jurisdiction shall lie with the courts in Pune, Maharashtra, India.

For privacy-related inquiries, data requests, or complaints, please contact our Data Protection Officer at dpo@vklik.com